Telemarketing Associate

Reports to: Sales Manager
Position Type: Full-Time

Job Summary:
A Telemarketing Associate is responsible for generating leads over the phone. They contact potential customers to promote products, aiming to achieve leads. The role requires excellent communication skills, selling, and a customer-focused attitude.

Key Responsibilities:

• Outbound Calling: Make outbound calls to potential customers from a provided list.
• Sales Promotion: Present products to potential customers, explaining their benefits and answering questions.
• Customer Service: Address customer inquiries and resolve issues to ensure customer satisfaction.
• Data Entry: Accurately record customer information, interactions, and sales outcomes in the CRM system.
• Follow-Up: Schedule follow-up calls/ meeting to nurture leads and close sales.
• Compliance: Adhere to company policies, industry regulations, and telemarketing laws.
• Performance Targets: Meet or exceed daily, weekly, and monthly sales lead target.
• Feedback: Provide feedback to the sales team regarding customer responses and potential improvements.

Qualifications:

• Education: Minimum hold Diploma degree or equivalent.
• Experience: More than 3 years experience in telemarketing, inside sales, or customer service, preferably from B2B industry.
• Communicative in English.
• Skills:
  • Excellent verbal communication and interpersonal skills.
  • Strong persuasion and negotiation abilities.
  • Ability to handle rejection and remain positive.
  • Basic computer skills and familiarity with CRM systems.
  • Good organizational and time-management skills.

About us

From business process re-engineering to global business expansion for Japanese corporations, we have served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 5,900 consultants in Japan, and 2,400 in overseas offices concentrated in Asia, our 8,300 consultants and global alliance partners provide truly comprehensive services.