Resort Manager (Hospitality Industry) - Bali

Description:

SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.

We represent our esteemed client, a luxurious resort nestled in the breathtaking landscapes of Bali. With its world-class amenities and exceptional service, our client offers an unforgettable experience for guests seeking relaxation and rejuvenation in paradise.

Key Responsibilities:

• Oversee the overall operations of the resort, ensuring the highest level of guest satisfaction and service excellence.
• Lead and manage a diverse team of resort staff, providing guidance, training, and support to foster a positive work environment.
• Develop and implement strategic plans to drive revenue growth, occupancy rates, and profitability.
• Monitor and maintain the resorts financial performance, including budgeting, forecasting, and cost control measures.
• Collaborate with various departments, such as housekeeping, food and beverage, and front office, to ensure seamless operations and exceptional guest experiences.
• Maintain and enhance the resorts reputation by upholding high standards of cleanliness, safety, and quality throughout all areas.
• Foster positive relationships with guests, addressing their needs and concerns promptly and professionally.
• Stay updated on industry trends and competitor activities to identify opportunities for improvement and innovation.
• Ensure compliance with all relevant regulations, including health and safety standards, licensing requirements, and environmental sustainability practices.
• Act as a brand ambassador, promoting the resorts unique offerings and cultivating partnerships with local businesses and tourism organizations.

Requirements:

• Minimum of 5 years of experience in a managerial role within the hospitality industry, preferably in a luxury resort or hotel setting.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse workforce.
• Excellent communication and interpersonal skills, with fluency in English and proficiency in local languages being a plus.
• Exceptional customer service orientation, with a genuine passion for creating memorable experiences for guests.
• Solid understanding of resort operations, including front and back-of-house functions, food and beverage services, and housekeeping.
• Strong financial acumen, with the ability to analyze financial data, develop budgets, and drive revenue growth.
• Knowledge of local regulations and industry best practices related to resort management.
• Flexibility to work in a dynamic environment, including weekends, evenings, and public holidays as required.
• Degree in Hospitality Management or a related field is preferred.