Country Head of Business Risk Management

The Role Responsibilities

As the Country Head of Business Risk Management in CPBB (Consumer, Private & Business Banking), the role holder is responsible for maintaining the governance and assurance of processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.

The role holder is accountable for supporting the strategic business agenda while maintaining risk, assurance, and governance oversight, alongside the CPBB Global BRM, CPBB COO and CPBB Management Team. The person will be responsible for managing the Country risk governance forums in CPBB.

Strategy

• Support the growth of Indonesia CPBB Business by ensuring robust risk management in all non-financial risks relevant to the business.

Business

• Maintain strong stakeholder engagement with Country Management Team, Business teams, Operations, Technology Services, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
• Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
• Escalate appropriately to ensure the Country CPBB COOs, Regional CPBB COO and Regional BRM Head are updated and able to intervene as required.

Processes

• Work with the relevant process owners under CPBB to ensure processes are fit for purpose and meet regulatory requirements.
• Evaluate processes across the Client Journeys within CPBB to ensure controls and governance are in place for any initiatives introduced in the Journeys.
• Coordinate with respective process owners on various data remediation plans and provide governance oversight to ensure that CPBB is fully compliant with the Data Quality Management Framework (DQMF).
• Input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.

People & Talent

• Champion and act as a role model of the Group’s values and culture
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardized metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.

Risk Management

• Accountable for country implementation and embedding of the Enterprise Risk Management Framework (ERMF) linked to CPBB business to ensure appropriate focus on as risk appetite.
• Facilitate a framework for effective management of non-financial risks across the CPBB country business and in compliance with applicable internal policies and external laws & regulations across our markets.
• Responsible to monitor and minimize operational losses and upkeep management controls awareness and in conjunction with Regional COOs and Regional Head of BRM, ensure appropriate focus on risks/issues and resolutions.
• Supports the CPBB COO and country Business to execute responsibilities as outlined in the Group ERMF.
• Maintaining a strong and appropriate control environment covering CPBB businesses .
• Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.
• Responsible to manage regulatory audit / inspections on Operations and Business teams in country / region as well as offshore service centres through direct reports. Represent the Bank as appropriate to regulators.

Governance

• Facilitate key non-financial Risk Committee meetings in CPBB, to ensure quality governance of processes, including data management. (Exclude other risk committee not related to non-financial risk. E.g. credit/ ALM)
• Responsible for implementing and maintaining ERMF in CPBB, being the custodian of the CPBB Process Universe and instrumental in ensuring CPBB’s gross and residual risk profile is well maintained.
• Ensure risk acceptances are in place where required and treatment plans (both country and group level) are tracked to meet target residual risk state.
• Work with respective process owners to ensure Group driven regulatory requirements (e.g. OCIR, GDPR, IBOR) requirements are fulfilled for CPBB.
• Single point of contact to answer and update all queries and submissions relating to CPBB governance.
• Ensure there is a framework for effective management of non-financial risks and in compliance with applicable internal policies and external laws and regulations across our network markets leading to timely assessment of residual risks at Country level.
• Work with respective process owners to ensure ICS and Conduct plans for CPBB are implemented as per schedule.
• Support Country CDD Ops team to ensure CDD governance are in place.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country CPBB Management Team
• Country, Regional and Global Heads of CPBB Journeys, Operations
• Country and Regional COOs
• Country Risk Framework Owners
• Functional Partners including T&I (Technology & Innovation), Risk, HR, Finance, Audit, etc.
• Global Heads of Global Business Services (GBS)
• Country, Regional and Group CIOs / CTMs where appropriate
• Local regulators

Other Responsibilities

• Embed Here for good and Group’s brand and values in CPBB BRM Indonesia ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• Education: Minimum Graduate Degree
• Languages: English, Bahasa Indonesia

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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