Business Acquisition Manager

The Role Responsibilities

Job Role

Business Acquisition Manager is a staff that assigned with the main objective to acquire new Priority Clients.

RINGKASAN PEKERJAAN

Business Acquisition Manager adalah seorang staff yang tugas utamanya adalah mengakuisisi nasabah baru untuk Kelompok Layanan Nasabah Prima.

Key Responsibilities

The primary purpose of this role is to achieve the KPI target through maximizing acquisition and referral opportunities and delivering service standards as per Priority Banking Segment’ propositions.

The role entails the creation of an environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local and Standard Chartered Group’ regulatory requirements.

Tugas utama dari peran ini adalah untuk mencapai target yang sudah ditentukan di dalam KPI melalui akusisi secara maksimum dan memberikan pelayanan yang spesifik sesuai dengan proposisi yang ditetapkan dari Tim Kelompok Layanan Nasabah Prima di Kantor Pusat.
Peranan ini harus menciptakan lingkungan yang secara berkesinambungan memenuhi standard kepuasan nasabah, efisiensi, dan produktivitas dimana juga memastikan bahwa risiko dapat dikendalikan dengan baik dan semua proses berjalan sesuai peraturan yang telah ditetapkan oleh regulator dan Standard Chartered Group.

Customer Experience

• Delivery the Bank’s brand promise to customers
• Collaborate with the related units to facilitate up-streaming of customers
• Delivery best service to the clients

Pengalaman Nasabah

• Menepati janji Standard Pelayanan dari Bank terhadap nasabah
• Berkerjasama dengan unit-unit terkait untuk membantu pertumbuhan nasabah
• Memberikan pelayanan terbaik kepada nasabah

Compliance and Control

• Ensure compliance with external and internal regulations and policies covering Operational, Reputational and People Risk.
• Read, understand and comply with all provisions of the Group Code of Conduct.
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure KYC compliance for all new to bank.
• Comply with all applicable Anti Money Laundering and Terrorist Financing (AML / TF) procedures.
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
• Make prompt reporting of Suspicious Activity Report (SAR) to the Line Manager.
• Ensure to join available AML / TF training.
• Ensure implementation of Clean Desk policy.
• Ensure customer data are kept properly in secured area.
• Ensure no-pre signed blank form / copy ID kept.
• Ensure Right sales process to ensure TCF (Treating Customers Fairly) is implementing consistently to avoid mis-selling case.
• Responsible for proper control of keys / combination as per delegated authority.

Kepatuhan and Kontrol

• Memastikan bahwa kepatuhan terhadap peraturan eksternal dan internal mencakup bidang operasional, reputasi, dan sumber daya manusia.
• Membaca, memahami, dan mematuhi seluruh ketentuan kode etik dari grup (The Group Code of Conduct).
• Kesadaran akan seluruh peraturan dan prosedur mengenai pencegahan pencucian uang.
• Memastikan kepatuhan terhadap Pengenalan Nasabah untuk seluruh nasabah baru.
• Mematuhi seluruh prosedur mengenai Anti Pencucian Uang and Pendanaan Teroris (Anti Money Laundering and Terrorist Financing (AML / TF)).
• Mematuhi seluruh peraturan baik yang telah ditetapkan oleh Bank maupun peraturan eksternal.
• Segera melaporkan mengenai aktivitas yang mecurigakan / Suspicious Activity Report (SAR) kepada Line Manager (atasan langsung).
• Mengikuti pelatihan AML / TF yang tersedia.
• Mematuhi dan melaksanakan Clean Desk policy.
• Memastikan tidak ada formulir kosong yang sudah ditandatangani oleh nasabah dan fotokopi kartu identitas milik nasabah yang disimpan oleh pegawai Bank.
• Memastikan data nasabah disimpan dengan benar di tempat yang aman.
• Memastikan untuk tidak menyimpan formulir kosong yang telah ditandatangani dan fotokopi kartu identitas nasabah.
• Memastikan proses penjualan yang tepat untuk memastikan pelaksanaan TCF (Treating Customers Fairly) secara konsisten untuk menghindari kasus mis-selling.
• Bertanggung jawab atas kontrol yang memadai atas keys / combination sesuai dengan pendelegasian wewenang.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Indonesia. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the branch to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Regulasi and Perilaku Bisnis

• Menunjukkan perilaku teladan dan bekerja berdasarkan Group’s Values and Code of Conduct.
• Menjadikan tanggung jawab pribadi untuk menanamkan standar-standar tertinggi dari etika, termasuk pengaturan dan perilaku bisnis di seluruh Standard Chartered Bank Indonesia. Hal ini termasuk memahami dan menjamin kepatuhan ,secara tertulis dan spirit, atas seluruh hukum yang berlaku, peraturan-peraturan, panduan-panduan dan Group’s Code of Conduct.
• Memimpin Kantor Cabang untuk mencapai hasil-hasil yang ditetapkan di dalam Prinsip-prinsip Perilaku Bank : hasil yang adil untuk nasabah-nasabah, Kepatuhan atas Kejahatan Finansial dan Lingkungan yang Benar.

Other Responsibilities

• Embed Here for good and Group’s brand and values in branch.
• Performed other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Adherence to Cross Border process, compliance and operations risk.

Tanggung Jawab Lain

• Menanamkan merek dan nilai-nilai dari Here for Good dan SC Group di Kantor Cabang.
• Menjalankan tanggung jawab-tanggung jawab lainnya yang diberikan berdasarkan kebijaksanaan dan prosedur dari Group, Standard Chartered Bank Indonesia, Bisnis atau Fungsional.
• Mematuhi proses, kepatuhan dan resiko operasional Lintas Wilayah.

Key Stakeholders

Internal

• Affluent Segment - Legal and Compliance
• Retail Products and Digital Banking - Business Risk Management
• Client Contact Center - Audit Internal
• Client Experience - IT and Property
• CPBB Operations- HR
• CDD and FCC

External

• Clients

Key Measurables

• Progress against balanced scorecard (KPI) targets
• Priority Clients’ New To Bank’s numbers
• Branch Footing growth
• Adherence to process, compliance and operations risk
• Perkembangan berdasarkan target resmi yang ditetapkan (KPI) seperti di bawah ini
• Jumlah nasabah Kelompok Layanan Nasabah Prima
• Pertumbuhan Nilai Kelola Cabang
• Kepatuhan terhadap proses, kepatuhan, dan risiko operasional

Talent

Key Talents required for a successful Branch Acquisition Manager

• Motivation: Competitor, Intensity
• Influence: Action Oriented, Courage
• Work style: Connectivity between Sales and Customer Centricity
• Relationship: Accountability, Builder, Contribution
• Thought Process: Growth Orientation, Performance Orientation

Talenta-talenta yang dibutuhkan untuk keberhasilan seorang BAM

• Motivasi: Kompetitif, Intensitas
• Pengaruh: Mengarah kepada tugas, Keberanian
• Gaya bekerja: hubungan antara penjualan dan kebutuhan nasabah
• Hubungan: dapat dipercaya, pembangun, kontribusi
• Proses: berorientasi pada pertumbuhan, berorientasi pada performa

Our Ideal Candidate

• At least 1 year experience in financial service industry (or sales and service in related industry) with demonstrated success in sales / service and acquisition.
• Strong product and knowledge of marketing area surrounding branch.
• High execution focus and drive for results.
• Strong communication and interpersonal skills.

Pengetahuan Dan Ketrampilan

• Sekurang-kurangnya memiliki pengalaman di bidang industry keuangan (atau di bidang penjualan / jasa di industry yang terkait) selama 1 tahun dengan menunjukkan prestasi dalam penjualan/pelayanan dan akuisisi
• Memiliki pengetahuan yang kuat mengenai produk dan area pemasaran di sekitar Kantor Cabang
• Memiliki orientasi dan fokus yang tinggi terhadap kinerja
• Memiliki kemampuan yang baik dalam berkomunikasi dan berinteraksi

Role Specific Technical Competencies

• Addressing customer needs
• Anti Money Laundring Policies and Procedures
• Bank Account Features and Services
• Cross Selling
• Customer Acquisition
• Customer Experience Management
• Customer Support Policies, Standard and Procedures
• Effective Communication
• Field Sales
• Regulatory Environment - Financial Services
• Sales Proposal and Presentation
• Manage Conduct
• Business - Product and Processes
• Business - Market Knowledge

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers