Incident Response Customer Support (Psychology Graduate)

Incident Response Customer Support (Psychology Graduate)

We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team.

About the Team: Incident Response Team is part of Customer Support whose role specifically aim to staying ahead of any risk that might occur during the incident. The role will keep the team up-to-date with data and information from the front lines to help gauge impact and visibility from customer points of view. The IR team itself is responsible for keeping the overall response organized and on track, ensuring the right responders are involved, escalation processes are adhered to, etc.

The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be specialized to incident response and to provide emotional support for customer in distress during such events, communicate with empathy, whilst supporting the team to organize the escalation procedure as necessary. They will be equipped with a relevant training specified for this purposes i.e., related with trauma-management response, counselling communication skills, etc.

To be a successful in this selection, candidate needs to have:

1. Bachelors degree in Psychology (S1), with minimum 2.75 GPA

2. English proficiency is mandatory, in speaking, listening, and writing.

3. Open for fresh graduate with skills to communicate with empathy, meaningful participation in social / humanitarian activity would be an advantage, i.e., as a committee/volunteer. Interested with Customer Service role, working with target and in a fast-pace environment.

4. Typing skills and attention to details are very important

5. Willing to work with the shift arrangement, working together within Incident Response Team to ensure accessibility for supports are available for customers.

Job Types: Full-time, Contract
Contract length: 6 months

Salary: Rp5,000,000 - Rp6,000,000 per month

Ability to commute/relocate:

• Jakarta: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a Psychology graduate?
• Are you willing to work in shift? (Nigh Shift Included)
• Are you willing to join ASAP (no notice period)?

Education:

• S1 (Required)