Customer Support Agent (Remote)

JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.

JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, and service.

JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.

The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavours.

The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Respond and communicate with clients to understand and service their needs via livechat
• Analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customers problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Be committed to meeting quality standards in processing customer adjustments

Skills & Abilities

• Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
• A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
• Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions
• Familiarity with basic computer applications and the ability to navigate through software, databases, and CRM systems
• Willingness to learn and acquire a thorough understanding of the companys products, services, and policies
• Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
• Work independently under minimal supervision
• ​​Calm person, good listener and stay positive assisting customers who are upset
• Responsible, fast learner, interpersonal skills and a strong spirit of teamwork

Requirements

• Fluency in Indonesian and English language.
• Experience is not a must but will be an added advantage
• Fresh graduates are accepted
• Understanding of IT industry
• Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
• Willing to work long hours
• Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)

We offer

• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Medical budget
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Job Type: Contract
Contract length: 12 months

Application Question(s):

• Do you have your own laptop? If yes, what is the RAM memory?
• How would you rate your English fluency on a scale from 1 to 10 (1 being poor and 10 being excellent)?
• What is your current salary in USD?
• What is your expected salary in usd?
• This is a REMOTE role on a 12-hour shift basis (9am-9pm and then 9pm-9am followed by 2 days off) are you comfortable with the working hours?