TikTok Shop - Logistics Service & Experience (Indonesia E-Commerce)

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo

Why Join Us
Creation is the core of TikToks purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
This role will work on our new business in Indonesia and will be responsible for critical early stage work including the launch and deployment of logistics from the ground up.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for passionate and talented people to join our logistics service and experience team. Together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Responsibilities:

• Provide customers with logistics-related consulting and other related help;
• Build a standard process suitable for cross-border and local-to-local logistics customer service, including building KPI mechanisms, tools, systems, etc.
• Establish and improve the platform logistics rules and regulation, complaint, consultation, and suggestion handling mechanism, analyze and classify logistics problems, and improve service efficiency through standardizing SOP, by logistics exception handling, to identify business risks and loopholes, and continuously optimize and improve logistics SOP;
• Looking into the whole process of logistics performance, through collaborative product construction and data system construction, to monitor, analyze and improve the service experience of users

Qualifications

• Bachelor degree or above, 5 years or above working experience in logistics fulfillment experience or customer service and experience;
• Proactive and continuous improvement attitude, patience, and attention to detail;
• Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented;
• Proficient in the Chinese language due to the nature of handling and communicating with external Chinese merchants in the China market

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.