F&B WAITER/ESS

Summary

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic – Food and Beverage Waiter/ess with a strong background and experience in food and beverage server or waiter/ess especially in Japanese Restaurant style, strong understanding of high-quality customer service and guest satisfaction join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

Food and Beverage Waiter/ess will be responsible for providing guests with all services and assistance connected with their dining experience.

Key responsibilities:

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To have a thorough understanding and knowledge of all food and beverage items.
• To take food and beverage orders and serve them according to the established service sequence.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations or Japanese restaurant
• Proven experience as a Waiter in a luxury hotel or Japanese restaurant.
• Strong understanding of high-quality customer service and guest satisfaction.
• Excellent knowledge of menu items, Japanese cuisine and presentation standards.
• Ability to anticipate guest needs and provide personalized attention.
• Impeccable grooming and presentation.
• Exceptional communication and interpersonal skills.
• Multilingual skills are a plus.
• Flexibility to work evenings, weekends, and holidays.