Customer Service

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com/ for more information.

• Building and maintaining customer relationships by assisting all their inquiries. Including but not limited to replying chats, offering products, negotiating, follow up disputes, etc.
• Responsible for achieving sales targets, growth and all initiatives set by the company.
• Create weekly sales reports and analyze the potential that happens in the upcoming weeks.
• Handling and updating online store attributes like product image, product stock, etc
• Work together with internal team (warehouse team for outbound, refund, marketing team for Live Shopping, posts, customer info, product team for future development needs, finance team, supply team, etc)
• Actively looking at competitor price, providing suggestion for market trends, etc

• Foster a proactive mindset, showcasing disciplined time management and proactive engagement with assigned tasks.
• Hold a minimum Diploma Degree qualification.
• Demonstrate fluency in Microsoft Excel.
• Has at least 1 year of experience in online marketplaces.
• Display flexibility regarding workdays and hours as you will be working in shift
• Commit to completing tasks diligently and on schedule.
• Willingness to work in either Kebon Jeruk or Rawa Buaya.

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