Supervisor, Data Center Customer Operations

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team.

Responsibilities

Leadership

• Provides immediate supervision to a unit or group of employees

• Assigns, instructs and supervises the team

• Plans core duties for the team to complete

• Ability to manage and supervise a project team

• Manages personnel compared to workload (could include support from other Data Centers)

• Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer.

• Performs troubleshooting and supports customers

Installation

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables

• Performs testing of cables before handing to customer

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

• Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management

• Handles multiple projects and assists in designating work to team

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits

Qualifications

• Typically requires a minimum of 8 years of related experience in Data Center Operations

• A Bachelor’s degree in IT / Computer Engineer, or equivalent work experience required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.