AVP IT Office Automation & CX Infra Support

Head Quarter - Jakarta

Managerial

Permanent

IT

31 March 2024

• Define and establish the end to end operation for IT Office Automation System and IT Infrastructure used by Customer Experience Team, which related but not limited with Microsoft SharePoint, Employee Digital Experience Web/Mobile Apps, Digital Meeting Room, Smart Office System, Video Conference System, IVR, Contact Center System, POSS and any system related with Office Automation and IT peripheral located on Store and IOH Customer Touchpoint
• Establish the IT support process to ensure the smooth and successful Corporate Online Event, ie. Townhall, RUPS, Technical Dialog, Employee Casting, etc Develop roadmap of managed System by assessing new and emerging technologies to improve user experience and corporate process effectiveness/efficiencies
• Collaborate with IT Security Team on establishing the secure system and process on IT Office Infrastructure aspect, like user access methodology, password policy, email flow, Internet access policy, etc
• Support all related initiative or project to meet the targeted goals and schedule, as part of smooth transition to operation

• Establish the 24x7 operation of managed area to ensure the excellence of service delivery of system availability and quality
• Develop mitigation plan of any potential service disruption of all related system, follow up the plan to the related Department and implement the plan, and also ensure the plan are working as expected by proactively to monitoring the system and conduct the regular testing
• Develop the proactive monitoring system to provide system utilization information and early warning of any service disruption
• Lead the delivery of all projects or any request/initiative for the related service/system, within scheduled time, from Business User or Internal CDO
• Evaluate, assess, propose, and deploy strategic solutions that leverage new and emerging technologies of all related system, that drive process automation and improve organization effectiveness and efficiencies
• Establish the process to maintain the availability, monitor the usage and distribute managed Assets and License, to deliver IT services excellence
• Collaborate with IT Security Team on establishing the secure system and process on IT Office Automation
• Establish the compliance monitoring process to ensure the alignment of all related system to the Corporate/Group policy and security standard
• Manage third party vendor relationships and hold them accountable for delivery of outsourced functions

Qualification:

Bachelor’s Degree or equivalent with preferable concentrations in Management Information Systems, Computer Science, Electrical Engineering, Science or related discipline

Related Experience:

• Min. 3 years of extensive work experience on area that related with Office Automation or Video Conference System or Contact Center System
• Has an Experience as a Manager or Team Leader on multinational environment
• Has an Experience on maintaining Office Process Automation with SharePoint or any equivalent system and Web or Mobile Apps
• Experience on supporting live online event like corporate Townhall, webinar or VIP online meeting
• Microsoft SharePoint, Cisco, Crestron, Genesys Contact Center or Office Automation certification is a plus

Skills:

• Solid understanding of General IT System, Microsoft SharePoint or equivalent technology, Cloud Video Conference like MS Teams or Zoom, Video Conference Device and Contact Center System
• Mature, talkative and organized personality, with ability to handle multitasking assignment
• Strong communication and interpersonal skills to work effectively with peers and other functional areas inside and outside of IT along with the ability to communicate effectively with technical and non-technical audiences
• Able to maintain confidentiality