Housekeeping Attendant

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the citys finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

Housekeeping Attendant

The Housekeeping Attendant ensures that guest rooms are clean, well-maintained, and provide a comfortable and inviting environment for guests. As a Housekeeping Attendant, the primary responsibility is to perform thorough cleaning and maintenance tasks in guest rooms, including making beds, dusting, vacuuming, and replenishing amenities. They follow established hotel standards and procedures to ensure consistency and quality in room cleanliness and presentation. The Housekeeping Attendant pays attention to detail, ensuring that all areas of the room, including the bathroom and common spaces, are spotless and properly stocked. They may also be responsible for reporting any maintenance issues or damage in the rooms to the appropriate department. With their professionalism, efficiency, and commitment to guest satisfaction, the Housekeeping Attendant plays a crucial role in creating a positive and memorable experience for guests during their stay in the hotel.

• Education: A high school diploma or equivalent is typically required. Additional education or certifications in hospitality management or related fields may be preferred but are not always mandatory.
• Physical Stamina: Room Attendants are often required to perform physically demanding tasks such as lifting heavy objects, pushing carts, and standing for long periods. Good physical health and stamina are important for this role.
• Attention to Detail: Room Attendants must have a keen eye for detail to ensure that guest rooms are cleaned and maintained to the highest standards. They should be able to spot cleanliness issues, identify maintenance needs, and follow specific instructions for room setup and amenities.
• Time Management Skills: Room Attendants must be able to efficiently manage their time to ensure timely completion of tasks. They should be able to prioritize their workload and work independently with minimal supervision.
• Professionalism and Integrity: Room Attendants should maintain a professional demeanor and adhere to high ethical standards. They should respect guest privacy, handle guest belongings with care, and follow hotel policies and procedures.
• Communication Skills: Effective communication skills, both verbal and written, are important for interacting with guests and other hotel staff. Basic proficiency in the local language and sometimes in English is often required to understand and fulfill guest requests.
• Teamwork and Collaboration: Room Attendants often work as part of a team, collaborating with other housekeeping staff, supervisors, and maintenance personnel. They should be able to communicate and cooperate effectively with team members to ensure smooth operations.
• Previous Experience: While prior experience as a Room Attendant is beneficial, it is not always mandatory, especially for entry-level positions. Experience in a similar role or in the hospitality industry can be advantageous.