AVP-Core Infrastructure & Database Services

Head Quarter - Jakarta

Managerial

Permanent

IT

21 March 2024

• Support and maintain OSS/Infrastructure platforms (bare-metal, virtualization, storages, backup, clouds, databases) to ensure very high levels of service delivery and availability
• Proactive and preventative identification of potential issues to eliminate potential service breakdown of the IT infrastructure
• Ensure to have a proper execution of backup and restore strategy
• Monitor system performance, utilization and provide inputs for capacity planning
• Manage deployment of infrastructure changes to production
• Ensure IT infrastructure operating software are properly updated/patched (patch management)
• Establish formal process-based infrastructure operation activity and ensure for its security compliance
• Lead/support implementation of core cloud components to support enterprise cloud initiatives

• Direct and oversee the advancement, acquisition, and diligent maintenance of IT infrastructure services. Assess and establish the importance and criticality of these services to IT operations, ensuring they adapt and align with organizational changes and technological advancements. Act as a key contributor to strategic initiatives, leveraging infrastructure services as foundational elements for architectural evolution.
• Develop strategies to safeguard infrastructure investments through a modern asset management framework. Continuously monitor service utilization to anticipate and plan for future needs in data, bandwidth, and resilience. Promote a culture of high performance and continuous improvement, seeking feedback to enhance customer service excellence.
• Contribute to enterprise and solution architecture planning, ensuring infrastructure standards, tools, and methodologies are in harmony. Execute comprehensive planning for infrastructure assets to meet future organizational needs and avoid unexpected costs related to replacements and upgrades.
• Allocate resources strategically to ensure comprehensive service coverage and mitigate risks associated with single points of failure. Balance operational responsibilities with new projects to maintain service excellence and support strategic initiatives.
• Formulate, implement, and routinely test plans for business continuity, emergency response, and disaster recovery. Maintain a robust disaster recovery framework and ensure readiness for continuity events through agreed infrastructure services.
• Address operational challenges and service delivery issues proactively to minimize risks across technical, financial, and reputational dimensions. Establish a culture of accountability and knowledge sharing to prevent future incidents.
• Offer expert technical advice and foster relationships across key stakeholder groups. Identify opportunities for further collaboration to meet organizational objectives, ensuring a strong connection with IT and business peers.
• Guide the development of business cases and feasibility studies in partnership with IT Planning teams, ensuring successful project delivery. Manage vendor relationships, contribute to product and service evaluations, and oversee contract performance to uphold service levels.
• Champion a culture focused on innovation, service excellence, and safety. Explore continuous improvement opportunities for IT infrastructure operations.
• Actively engage in IT service operation team efforts to develop strategy, collaborate on business cases, and contribute to special projects, ensuring a unified approach to IT service delivery.
• Lead budgeting and business planning for IT infrastructure, ensuring compliance with audits, information security, regulatory, and risk management requirements. Coordinate with stakeholders for compliance activities, implement controls, and conduct regular reviews to address risks and regulatory demands effectively.
• Oversee business process evaluations and enhancements, focusing on operational efficiency and compliance achievement. Track and report on remediation efforts to address identified risks promptly.

• Bachelor’s Degree or equivalent with preferable concentrations in Management Information Systems, Computer Science, Information Security, Data Analytics or related discipline.
• Demonstrates extensive knowledge across various infrastructure technologies including commodity hardware, Windows and Linux operating systems, IP networks, WAN technologies, virtual servers, cloud services, and DHCP/DNS management. Well-versed in SAN/NAS storage solutions.
• Has significant experience utilizing enterprise-level monitoring and reporting tools for comprehensive infrastructure oversight. Capable of deploying and managing advanced instrumentation to ensure performance and reliability.
• Brings a diverse technical experience covering infrastructure architecture, systems, network, and storage administration. This includes a strong foundation in both setting up and managing complex IT environments.
• Experienced in managing traditional on-premises infrastructures as well as transitioning and integrating workloads into cloud environments. Demonstrates strategic insight into leveraging cloud technologies for efficiency and scalability.
• Proven track record of managing IT infrastructure in demanding contexts, such as telecommunications, where high availability and uptime are critical. Showcases ability to maintain performance standards under pressure.
• Holds a tertiary level IT qualification or recognized certifications pertinent to the role, underpinning a deep understanding of IT infrastructure principles and practices.
• Offers over 10 years of IT infrastructure experience within complex organizations, including 5+ years in a leadership capacity overseeing IT infrastructure services. Demonstrates a history of progressing responsibility and success.
• Skilled in developing asset management strategies and maintenance plans to maximize the value and lifespan of IT infrastructure investments.
• Possesses in-depth knowledge in at least two specialized areas among data center operations, database administration, telecommunications, network engineering, or client/server computing, showcasing a broad yet detailed skill set.
• Experienced in delivering consultative services and building partnerships with stakeholders. Proven competency in managing relationships with external vendors and aligning IT services with business objectives.
• Demonstrates a proven ability to apply technology solutions effectively to address business challenges, leveraging IT infrastructure to drive organizational improvements.
• Strong background in overseeing program and project portfolios, adept at steering cross-functional initiatives to deliver on strategic objectives and realize benefits from IT investments.
• Holds formal qualifications in project management, IP network management, data center management, risk management, and IT service management. These credentials underscore a comprehensive understanding of the key components of IT infrastructure and its effective oversight.
• Possesses extensive knowledge in at least five of the following areas: data center operations, database administration, telecommunications, network engineering, client/server computing, storage networking, hosted systems, and hardware platforms. This wide-ranging expertise enables effective management of complex IT environments.
• Demonstrated success in leading continuous improvement initiatives within large organizations. Has a proven track record of enhancing processes, systems, and technologies to drive operational efficiency and service quality.
• Deeply understands the critical interplay between IT infrastructure, information security, and the applications or services they support. Recognizes how strategic management of infrastructure contributes to the overall security posture and operational excellence of the organization.