Senior Customer Success Manager

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
• You will work with your accounts proactively to drive product adoption as well as act as the voice of clients
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
• Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap

Requirements/Qualifications:

• 5+ years of relevant experience, Accounting/Management/Marketing is background preferable
• Prior experience in account management roles in SaaS companies is a plus
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Process-driven, empathetic, and a great communicator
• Excellent problem-solving abilities and consultative skills
• Loves working with clients and thrives on customer satisfaction and loyalty
• Ability to work collaboratively with technical and non-technical teams
• Outstanding communication and presentation skills; ability to present to C-level executives
• Diplomacy, tact, and poise under pressure when working through customer issues
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesias no. 1 SaaS company

Dont forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!