F&B Sales Coordinator

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the citys finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

F&B Sales Coordinator

The Food and Beverage Sales Coordinator supports the Assistant Food and Beverage Sales Manager and the sales team in driving revenue and achieving sales goals. This role is crucial in coordinating and facilitating the smooth execution of sales activities related to food and beverage. The Food and Beverage Sales Coordinator assists in managing inquiries, responding to client requests, and preparing sales proposals and contracts. They work closely with clients to understand their needs and requirements, offering personalized solutions and ensuring a seamless booking process. Additionally, the Food and Beverage Sales Coordinator collaborates with various departments within the hotel, such as culinary and food & beverage service teams, to ensure the successful execution of events and deliver exceptional guest experiences. They assist in maintaining accurate sales records, generating reports, and analyzing sales data to identify trends and opportunities for revenue growth.

• Education: A high school diploma or equivalent. Candidates with a degree or diploma in Hospitality Management, Business Administration, or a related field are preferred.
• Experience: Previous experience in a similar role or in the food and beverage department is required. This could include experience as a sales coordinator, banquet coordinator, or F&B administrative assistant.
• Sales Support and Execution: As a Food and Beverage Sales Coordinator, one of the key responsibilities is to support the Assistant Food and Beverage Sales Manager in driving FIT covers and in-house capture for all outlets. This requires a strong understanding of sales strategies, target markets, and guest preferences. It can be complex to effectively execute sales initiatives while ensuring seamless coordination with other departments and maintaining a consistent guest experience.
• Relationship Management: Building and maintaining strong relationships with clients, event planners, and corporate accounts is essential for driving sales and generating repeat business. The Food and Beverage Sales Coordinator must effectively manage client relationships, understand their needs and preferences, and provide personalized service. Managing diverse client expectations and addressing concerns in a timely manner can be challenging.
• Revenue Optimization: Maximizing revenue from food and beverage sales requires strategic pricing, menu planning, and promotional efforts. The Assistant Food and Beverage Sales Manager needs to assist in optimizing revenue by analyzing market trends, evaluating competition, and identifying opportunities to attract and retain guests. Balancing profitability with guest satisfaction and staying competitive in the market can be complex.