Community Manager

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Job Descriptions:

• Responsible and taking ownership of OKRs related to customer community process and result
• Coordinate responsibilities and capacity planning for target fulfillments for their team
• Leading and mentoring customer community team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole Build up a new customer community: create and manage content, drive traffic, and engage new members
• Provide quick and outstanding community leader & member support
• Work closely with other Mekari Aftersales teams (i.e., Customer Support, Customer First, Product, etc.) to respond and manage customer requests in the forum
• Community moderation includes answering questions, resolving conflicts, and escalating issues
• Report on community trending topics and gauging overall sentiment
• Execution engagement initiatives to surprise and delight our community (e.g conduct event, content, and gamification)

Requirements/Qualifications:

• Bachelor’s in Marketing, Communication, PR, etc with minimal 1-2 experience working in Customer Community
• Proven teamwork and leadership experience.
• Creative content writing
• Excellent stakeholder management
• Familiar with email marketing/CRM
• Excellent written and verbal communication skills and must have a thorough understanding of digital marketing and strategy.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced, high-pressure environment
• Highly goal-oriented individual and have excellent communication skills
• Curious, open-minded, detail-oriented, and a strong problem solver
• Fluent in Bahasa Indonesia & English

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesias no. 1 SaaS company

Dont forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!