Operations Associate, Key Accounts

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Operations Associate, Accounts to join our Cross Border team, to go above and beyond in every interaction, consistently exceeding service level requirements and creating an environment where exceptional hubber experiences are the norm. What You’ll Be Doing

• Conducting regular and well-timed interactions with Hubbers throughout their employment to address concerns, providing support, and maintain open lines of communication.
• Ensuring that meetings are well-documented and shared with the sales team to close feedback loop to clients.
• Proactively and promptly resolving inbound and outbound issues raised by both clients and Hubbers, ensuring efficient and satisfactory resolutions to enhance their experience.
• Striving to create a overall positive environment for hubbers, where trust is established so that we are able to understand hubbers needs, provide an avenue for complaints/feedback, and resolve issues for hubbers.
• Escalating negative feedback or issues timely to managers
• Coordinate and support Hubbers annual performance reviews.
• Ensure timely evaluation timelines, provide necessary resources and guidelines, and ensure a smooth review process
• Conduct well-timed community events for hubbers across ID that span across Sports day, L&D and virtual engagements in an attempt to better retain Hubbers and keep morale high.
• Success of such events and feedback from hubbers should also be shared to demand team to enable them to better engage client.

Why You Should Join Us

• Cross-Functional Collaboration: You will have the chance to work with a lot of different divisions in Glints and also cross-country divisions
• Building Relations: You will meet a lot of hubbers from many different companies and you will have the chance to build good relations with them.
• Key Individual Contributor: You will get to contribute a lot in managing the retention rate through the good experience provided for the hubbers that you manage.
• International exposure: working with team members coming from different SEA countries.

Who We Are Looking For

• Minimum 1 year of working experience in HR industry or Customer Service industry.
• A good and confident communicator, proactive person, and have good energy level to serve customers
• Fast-paced worker, able to handle ambiguity and changes
• Ability to deep-analyze existing issues and find the most efficient solution according to issue categories
• Ability to keep track of collected data or documentations with great accuracy
• Ability to operate basic data processing tools (spreadsheets, excel, etc) and willing or has some exposure on utilise HRMS, payroll software, and relevant tools to manage Hubber data and streamline processes efficiently

Let’s Realise Human Potential.
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.
Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.
Our tech-enabled approach to recruitment and career discovery connects more than 4 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.
Who We Are
At Glints, personal and professional growth are just as important as business growth. Thats why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically) Integrity: Have courage, be guided by the truth, don’t be afraid Impact: Missionaries, not mercenaries Beginners’ Mindset: Stay humble, don’t be attached to ego Customer Obsessed: Customers First Ownership: Care intensely about the mission and take responsibility High Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was officially launched in Singapore in 2015, weve rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines.
Learn more about Glints and our culture at bit.ly/glintsculture, Or check out our Careers Page at https://glints.com/careers!