Customer Service Complaint Management

Who are we? Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.
How did we manage to do that? We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’
How did it all start? Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the countrys forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.
Our philosophy, mission, and vision Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.
More about the bank with startup culture environment Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation wont stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.
Join us today and create #unlimitedinnovations! Responsibilities:

• Receiving complaints from all channels available in Tunaiku
• Conveying complaints to the relevant department and setting priority levels
• Contacting customers or complainants to provide information about the process and results of resolving customer complaints
• Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
• Documenting the documents submitted by customers as complaints

Requirements:

• Candidates must possess at least Bachelors Degree in any major.
• Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
• Willing to work in shifting schedule including weekends and public holidays.
• Able to perform the job as a customer service effectively.
• Possess a customer-oriented service mindset.
• Have good communication skills.
• Able to adapt in dynamic company culture and fast-paced environment.
• Able to bring a positive attitude within colleagues and towards customers.