IDSC Operations Specialist - AKA Services

Job Description Summary The IDSC (Indirect Service Center) Operations Specialist will own the day- to-day management of key operations of CP portal primarily focusing on ASEAN countries. The role will be a strong partner of Channel Operations teams working closely cross-functionally including but not limited to Country, Call center, Back-office, Technical, Commercial and Finance teams among others.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description

Key Responsibilities include (but not limited to):

• Daily tracking of all requests from Channel Partner submitted through CP Portal system.
• Tracking of part order status and provide updates to internal and external stakeholders.
• Manage part return queue; coordinate with external and internal teams to ensure on-time return of returnable parts.
• Manage key CP portal set up as required including but not limited to part pricelist; xref code among others.
• Monitor Technical queue; coordinate with respective teams to ensure on-time support to Channel Partner FE’s.
• Coordinate with central back-office team to ensure on-time update of any IB-data related change request.
• Provide data visibility on critical KPIs relating but not limited to IB traceability, Technical Escalations, and part order lead time.
• Consolidate and manage contract consumption reporting; provide visibility to commercial team and other stakeholders.
• Support on revenue recognition / invoicing as per CP portal process.
• Work in compliance with the documented quality system and report any anomalies.
• Effectively manage and prioritize all responsibilities with minimal supervision.
• Support any training requirement relating to CP Portal system.

Desired Qualifications:

• Bachelors degree from an accredited university or college with 3-5 years of experience in operations or relevant field
• Assertive and with strong sense of urgency to be able to deliver the task on time
• Experience with Service Max or Salesforce CRM system is a strong advantage
• Excellent verbal, written, and communication skills
• Effective communicator; ability to communicate within different levels in organization between different countries and nationalities
• Ability to work in a matrix environment with multiple functional owners / teams
• Proven effective decision-making capabilities; ability to work under high pressure environment
• Ability to manage all aspects of customer service, customer satisfaction, and relevant contractual commitment
• Ability to adopt changes to systems and processes, including identifying opportunities to simplify to drive productivity in operations

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No