Technical Writer

We are looking for a Technical Writer to author, edit, and review software product documentation. In this role, you’ll work with internal resources, interview software developers/product owners, and attend engineering meetings to gather, write, and publish technical information for our varied audiences. You’ll produce a variety of top-quality learning materials such as technical documentation, infographics, or training videos.

• Document our current and intended systems and RunCloud software architecture.
• Create documentation and education materials to boost user experience on a digital platform that may come in the form of user guides, integration guides, developer guides, API documentations, in-platform instructions, installation/configuration instructions and system operations.
• Make sure that production and publication of content are technically accurate, well-written, and easily understandable.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Build and update the knowledge base for internal reference or customer.
• Able to explain complex products work through simple and easy-to-understand language.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• To handle other tasks and duties as and when requested by superior.

• Bachelors degree Computer Science, Communications, or related disciplines equivalent.
• Minimum 2 years of experience working as a Technical Writer or in a related job role.
• Able to communicate well with the development, product and other teams and quickly grasp the product knowledge.
• Strong written and presentation skills in English
• Open-minded, quick learner, able to solve problems in a complex system
• Team Player, good interpersonal, organizational, and communication skills
• Ability to explain concepts clearly, planning and organization, knowledge of software and computers.
• Familiarity with web technologies, web hosting and cloud computing is a plus.
• Working remotely.

RunCloud is a fast-growing company that simplifies cloud technology. Our mission is to enable beginners and experts to be comfortable with using the cloud, taking away the frowns by doing away with the intricacies of cloud management and bringing smiles through simplicity.

At RunCloud, everybody on the team shares the same vision: to make cloud management easy for everyone, whether you are a beginner or at the expert level. We strongly believe that by instilling core values in each of our fellow members, we can cultivate a healthy working environment with great camaraderie among our members.