Senior Problem Management Associate

PT. ALTO Network | Jakarta | ID

Info Terbaru Seputar Pekerjaan dari Perusahaan PT. ALTO Network sebagai posisi Senior Problem Management Associate. Jika Lowongan Kerja Sales di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari PT. ALTO Network sebagai posisi Senior Problem Management Associate dibawah ini sesuai dengan Kualifikasi anda.

This position will be reporting directly to the Problem Management Lead Ensure problem handling within agreed SLA supporting the manager in providing problem ...

PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran Nasional (GPN). Today, ALTO aims to be the national leader in payment solutions using the most innovative technology to give impact on connecting merchants and financial institutions to their customers.

Our main product is the transaction behind every banking transaction for both physical transactions and digital transactions. Kindly check our product here: https://alto.co.id/services

This position will be reporting directly to the Problem Management Lead


Main Function

Ensure problem handling within agreed SLA, supporting the manager in providing problem update (which include the detail of Problem Description, Investigation Result, Workaround, Impact, RCA and Next Action), coordination and tracking the progress of problem status.


Job Description

  • Solve service problems in accordance with the SLA that has been set.
  • Provide reports on problem on ALTO services in a timely manner.
  • Ensure that the solution of each service problem has a permanent solution and good control function and participate in planning preventive actions against the problem.
  • Collaborate with relevant teams to ensure continuous improvement in ensuring the root cause of existing problems is handled appropriately.
  • Understand the services provided by ALTO to all members and clients.
  • Understand well about all products in ALTO.
  • Understand the architecture of ALTO systems and products .
  • Fostering cooperation with internal and external parties in ensuring that service problems can be resolved on target.

Job Requirements

  • Minimum 4 years experience in Incident Management/ Problem Management/ ITIL/ BA/ PM
  • Experience in the banking/ fintech industry
  • Advanced level of experience in managing major Incidents and problems within an ITIL framework
  • Advanced knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on IT Service Management; Incident, Problem, Change and Knowledge Management process

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Informasi Tambahan :

  • Perusahaan : PT. ALTO Network
  • Posisi : Senior Problem Management Associate
  • Lokasi : Jakarta
  • Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Senior Problem Management Associate di kota Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Senior Problem Management Associate, pada bulan ini 2024 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

Proses Selanjutnya

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Tanggal Tayang : 16-02-2024

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