Senior Manager- Digital Customer (CRM, Digital) - Financial Services - Indonesia

Deloitte | Jakarta | ID

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Senior Manager- Digital Customer CRM Digital - Financial Services - Indonesia Date 27 Jan 2024 Service Line Portfolios Customer Marketing Location ...

Senior Manager- Digital Customer (CRM, Digital) - Financial Services - Indonesia

Date: 27 Jan 2024 Service Line / Portfolios: Customer & Marketing Location: Jakarta, ID At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
Work you will do
Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies. This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.
As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.
You will
  • Develop your consulting sales techniques to identify, nurture and close complex deals and navigate many client contacts and their political landscape while executing the account plans.
  • Serve as Digital Customer/Salesforce recognized sales leader to focus on sales to market leading clients with digital / cloud technology solutions for Financial Services Industry
  • Manage sales to fulfill vertical revenue with a focus on pipeline development, management, and closure to meet targets
  • Develop cross-sector go-to-market strategy in close alignment with the Digital Customer’s Offering Portfolios
  • Continue to evolve the local market segment, managing team from a structure, talent, and competence perspective
  • Become an expert adviser on commercial arrangements and frameworks that ensure Digital Customer is ongoing sales success, especially on key opportunities; aim for closings of big strategic customers in local market and potentially other market segment.
  • Partner with other teams like the Technical teams to continuously guide internal processes and standards forward
  • Collaborate with the Sales Enablement team to develop programs that continually enhance and improve the industry knowledge and solutions selling skills.

Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:
  • Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
  • Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
  • Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
  • Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

Enough about us, lets talk about you
If you are someone with:
  • Tertiary qualification in a relevant technology, business, or marketing discipline.
  • Strong background in selling and delivering Salesforce based projects, preferably within Financial Services Industry
  • Ability to bring, build industry and partner network to build and drive business growth.
  • Strong track record in building, managing / exceeding sales target, with Salesforce or other Customer Engagement / CRM platform in an enterprise or consulting environment.
  • Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
  • 12+ years overall development and architecture experience, preferably within Financial Services Industry
  • Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions.
  • Strong consulting and/or Salesforce technology implementation experience.
  • Strong relationship building and communications skills.
  • Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).
  • Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
  • Willing to push beyond the current capabilities and find the best solution for the business and our customers.
  • Drive, tenacity, client focused and results oriented.
  • Proven demonstration of sound business acumen, teamwork and leadership qualities.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad

Next Steps So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret that only shortlisted candidates will be notified.
Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. #LI-VK Requisition ID: 101102

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.


Informasi Tambahan :

  • Perusahaan : Deloitte
  • Posisi : Senior Manager- Digital Customer (CRM, Digital) - Financial Services - Indonesia
  • Lokasi : Jakarta
  • Negara : ID

Cara Mengirimkan Lamaran :

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Tanggal Tayang : 16-02-2024